> ## Documentation Index
> Fetch the complete documentation index at: https://cogno.studio/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Manage workspace billing

> Review the current plan, scheduled cancellation, payment issues, and Business Subscription.

Open **Settings → Billing** to review the workspace plan and manage its Business Subscription. Workspace Owners use the dedicated **Upgrade** page to choose a billing interval and start Checkout.

## Prerequisites

* Select the workspace whose billing you want to review.
* You must be an Owner to start Checkout or open Billing management.

## Free Meeting allowance

Free workspaces can use the Notetaker for **100 minutes per UTC calendar
month**. The same allowance covers both ways Cogno sends the Notetaker:

* A workspace member pastes a meeting URL and selects **Send**.
* Cogno sends the Notetaker from a connected Google Calendar.

Workspace Owners are warned after usage reaches 80 minutes. At 100 minutes,
Cogno does not send a new Notetaker until the next UTC calendar month. Slack
Huddle recordings and recordings captured by Cogno Desktop do not use this
allowance. Business workspaces have no Meeting-time limit.

See [Record calls and meetings with Notetaker](/docs/meetings) for both recording
workflows.

## Upgrade to Business

On a Free workspace, Owners see **Upgrade** above their profile at the bottom of
the sidebar. Select it to open the dedicated **Upgrade** page. You can also open
**Settings → Billing** and select **Upgrade** from the **Current plan** card.

<Steps>
  <Step title="Open Upgrade">
    Select **Upgrade** from the sidebar or from **Settings → Billing**. The
    Upgrade page compares Free and Business side by side.
  </Step>

  <Step title="Choose a billing interval">
    Select **Monthly** or **Annual** from the control at the top right. Business
    pricing is shown per person; the page does not calculate a workspace total.
  </Step>

  <Step title="Continue to Checkout">
    Review the plan limits and per-person price, then select **Continue to checkout**.
  </Step>
</Steps>

If you return without completing payment, Cogno takes you back to **Settings →
Billing**. Open **Upgrade** again and select the same billing interval to reopen
the active Checkout, or select the other interval to replace it with a new Checkout.

## Manage Business billing

When **Current plan** shows **Business**, select **Manage billing** to update the payment method, review invoices, or manage cancellation.

## Review a scheduled cancellation

After you schedule cancellation at the end of the billing period, **Current plan** remains **Business**. The card shows **Business remains active until** the displayed date and time.

Select **Manage billing** to review or change the cancellation before Business ends.

## Resolve a payment issue

If the latest payment fails, the **Current plan** card shows **Payment issue**. The alert includes the date and time through which Business remains available.

<Steps>
  <Step title="Check the deadline">
    Read the deadline shown in the payment alert.
  </Step>

  <Step title="Open Billing management">
    Select **Manage billing** and update the payment method before the displayed
    deadline.
  </Step>
</Steps>

If the deadline passes before payment succeeds, the card shows **Business access suspended**.
Select **Update payment method** to open Billing management and restore Business. Cogno does
not show Checkout while the existing Subscription can still recover.

## Start a new Subscription after one ends

After a Business Subscription ends, **Current plan** shows **Free**. Select
**Upgrade**, then choose a billing interval to start a new Subscription.

## Billing states

| State                     | What you see                                           | Next action                                                                         |
| ------------------------- | ------------------------------------------------------ | ----------------------------------------------------------------------------------- |
| Free                      | **Free** with an **Upgrade** action for Owners         | Open Upgrade, select an interval, and continue to Checkout.                         |
| Business                  | **Manage billing**                                     | Open Billing management when you need to change payment details or review invoices. |
| Scheduled cancellation    | **Business remains active until** with the end date    | Review or change the cancellation from **Manage billing**.                          |
| Payment issue             | **Payment issue** with a specific deadline             | Update the payment method before the deadline.                                      |
| Business access suspended | **Business access suspended** without Checkout options | Select **Update payment method** to restore Business.                               |
| Subscription ended        | **Free** with an **Upgrade** action for Owners         | Open Upgrade and start a new Business Subscription.                                 |

## Troubleshooting

| Symptom                                                  | Likely cause                                                             | Fix                                                                                   |
| -------------------------------------------------------- | ------------------------------------------------------------------------ | ------------------------------------------------------------------------------------- |
| **Failed to load billing details.**                      | Cogno could not load the workspace billing state.                        | Refresh the page and confirm you still belong to the workspace.                       |
| **Unable to open billing management. Please try again.** | Billing management could not be created or you do not have Owner access. | Confirm you are an Owner, then try again.                                             |
| **Business access suspended**                            | Payment did not succeed before the payment-issue deadline.               | Select **Update payment method** and update the payment method in Billing management. |

## Related docs

* [Get started with Cogno](/docs/getting-started)
* [Manage API keys](/docs/api-keys)