> ## Documentation Index
> Fetch the complete documentation index at: https://cogno.studio/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Report a problem or request

> Send a bug, a request, or a question from inside Cogno and get a reply by email.

When something breaks, is missing, or is unclear, tell Cogno from the screen you are on.
One form takes a problem, a request, or a question; a confirmation email arrives on your
account's address, and every reply from the team lands on that same thread.

## Where to find it

| Where                            | What you see                                                  | When it appears                                                              |
| -------------------------------- | ------------------------------------------------------------- | ---------------------------------------------------------------------------- |
| **Settings → Account → Support** | **Report a problem or request** card with a **Report** button | Always                                                                       |
| A page that failed to render     | **Not working? Report it** next to **Try again**              | When a page hits an error                                                    |
| A task's execution notice        | **Not working? Report it**                                    | When a run failed, its environment is unavailable, or its machine is offline |
| The full-app error screen        | **Contact support**                                           | When the whole app fails to load; opens your mail app addressed to support   |

## Send a report

<Steps>
  <Step title="Open the form">
    Select **Report** in **Settings → Account → Support**, or **Not working? Report it** on the
    screen that failed.
  </Step>

  <Step title="Pick what it is about">
    Choose **Problem**, **Request**, or **Question** from the first dropdown, or leave **Not
    sure**. The choice is a hint for the reader and does not change where the report goes.
  </Step>

  <Step title="Describe what happened">
    Write what you were trying to do and what happened instead. This is the only required field.
  </Step>

  <Step title="Add screenshots (optional)">
    Drop images onto the dashed **Screenshots** box, paste them into the text box, or click the
    box to choose files. Up to 3 PNG, JPEG, WebP, or GIF images of 5 MB each. They are attached
    to the confirmation email.
  </Step>

  <Step title="Check the reply address">
    **Reply to** is filled with your account email. Edit it to receive replies elsewhere for
    this report.
  </Step>

  <Step title="Review what is sent, then send">
    Expand **What is sent with this report** to see the context Cogno attaches, then select
    **Send**.
  </Step>
</Steps>

## What is sent with the report

The form shows this list before you send. Cogno attaches:

| Field            | Value                                                                       |
| ---------------- | --------------------------------------------------------------------------- |
| **Screen**       | The route you were on                                                       |
| **App**          | **Browser**, **Desktop app**, or **Mobile**                                 |
| **Release**      | The web release you are running                                             |
| **App version**  | The desktop app version, on desktop only                                    |
| **Workspace id** | The workspace on screen, if any                                             |
| **Error id**     | The error Cogno recorded — only when the form was opened from a failed page |

Your account identifies you; the form does not ask for your name or email.

## After you send

* A confirmation email with the report id in its subject arrives at the reply address.
* Someone on the team reads the report and replies on that email thread.
* To add details, another screenshot, or a follow-up, reply to that email. Do not open a second
  report for the same issue.

<Note>
  The confirmation says the team will reply; it does not promise a response time.
</Note>

## Related docs

* [Troubleshooting](/docs/troubleshooting)
* [Get started with Cogno](/docs/getting-started)