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When something breaks, is missing, or is unclear, tell Cogno from the screen you are on. One form takes a problem, a request, or a question; a confirmation email arrives on your account’s address, and every reply from the team lands on that same thread.

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Where to find it

Use the close icon to hide a stopped or unavailable execution notice from the current task view.

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Send a report

1

Open the form

Select Report in Settings → Account → Support, or Not working? Report it on the screen that failed.
2

Pick what it is about

Choose Problem, Request, or Question from the first dropdown, or leave Not sure. The choice is a hint for the reader and does not change where the report goes.
3

Describe what happened

Write what you were trying to do and what happened instead. This is the only required field.
4

Add screenshots (optional)

Drop images onto the dashed Screenshots box, paste them into the text box, or click the box to choose files. Up to 3 PNG, JPEG, WebP, or GIF images of 5 MB each. They are attached to the confirmation email.
5

Check the reply address

Reply to is filled with your account email. Edit it to receive replies elsewhere for this report.
6

Review what is sent, then send

Expand What is sent with this report to see the context Cogno attaches, then select Send.

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Send a report with the Slack command

In a connected Slack Workspace with the command enabled, enter /cogno-report followed by your report text. No mention is required. Your Slack account must be mapped to your Cogno member account.
1

Open the report

Enter /cogno-report The save button does not respond. Cogno opens Report to Cogno with your text filled in. This command does not post your text to the channel or read the surrounding conversation.
2

Review text and attach images

Review or edit Report text, choose Kind, and add screenshots in Images (5 MB each). The form accepts up to 3 PNG, JPEG, WebP, or GIF images and 3,000 characters.
3

Confirm and send

Select Send to send exactly that text and the selected images to Cogno Support. Cancel sends nothing. Workspace information is included; live Engine diagnostics are not collected by this form. A private Slack message returns the report ID. Images are attached to the receipt email sent to your account, with support in Cc. If an image cannot be read or validated, the report is not sent without it.
The command works in Cloud without a running Engine or AI. Ask Cogno in an ordinary conversation when you need discussion or local investigation.

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Send a report from chat

Include /cogno-report and the problem or request in an ordinary message in a connected external chat. /report is also accepted for compatibility. Your chat account must be mapped to your Cogno member account. Cloud handles the report without a running Engine.
1

Describe the problem or request

Include the command anywhere in the current message, for example The Task page fails to load. /report in Slack. A Cogno mention and a fixed command order are not required. This is ordinary message text, not a registered Slack slash command. Cloud uses the conversation as reference. Before every send, Cogno shows the final body, selected attachments and destination in the conversation and waits for your explicit approval. A command alone is not approval. If the content changes, Cogno asks you to approve it again.
2

Continue in the same conversation

In Slack, Discord, and Teams, answer Cogno’s question in the same conversation. You do not need to repeat the command while your report is open. Ask to inspect a specific Project and computer when local diagnosis is needed. The agent on that computer investigates and sends through the same report Tool. Cloud can still handle reports using saved information when Engine is unavailable; it cannot inspect an offline computer.
3

Receive the receipt

A confirmation email goes to your account email, with support in Cc. Slack, Discord, and Teams also receive a short reply in the source conversation with the report ID. Once sent or cancelled, later conversation replies do not start another report. Use a new command for a new report.
For Slack, Discord, and Teams, attach up to 3 PNG, JPEG, WebP, or GIF images of 5 MB each to your report messages. Cogno includes verified attachments from your report conversation, within the same total limit. Reports with attachments from other chat providers are refused. The report Tool accepts up to 8,000 characters of report text. Each account can submit up to 10 reports per hour. Ask @Cogno for your submitted reports to see your own receipts. A received report means support has accepted the submission; it does not indicate whether engineering has started or resolved it. Workspace information and saved Engine/OS versions and last-seen information are included automatically. A local investigation can add diagnostics gathered by the agent on the selected computer. This does not make Cloud able to read local files directly. If delivery cannot be confirmed, do not resend; contact support.

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What is sent with the report

The form shows this list before you send. Cogno attaches: Your account identifies you; the form does not ask for your name or email.

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After you send

  • A confirmation email with the report id in its subject arrives at the reply address.
  • Someone on the team reads the report and replies on that email thread.
  • To add details, another screenshot, or a follow-up, reply to that email. Do not open a second report for the same issue.
The confirmation says the team will reply; it does not promise a response time.