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When something breaks, is missing, or is unclear, tell Cogno from the screen you are on. One form takes a problem, a request, or a question; a confirmation email arrives on your account’s address, and every reply from the team lands on that same thread.

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Where to find it

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Send a report

1

Open the form

Select Report in Settings → Account → Support, or Not working? Report it on the screen that failed.
2

Pick what it is about

Choose Problem, Request, or Question from the first dropdown, or leave Not sure. The choice is a hint for the reader and does not change where the report goes.
3

Describe what happened

Write what you were trying to do and what happened instead. This is the only required field.
4

Add screenshots (optional)

Drop images onto the dashed Screenshots box, paste them into the text box, or click the box to choose files. Up to 3 PNG, JPEG, WebP, or GIF images of 5 MB each. They are attached to the confirmation email.
5

Check the reply address

Reply to is filled with your account email. Edit it to receive replies elsewhere for this report.
6

Review what is sent, then send

Expand What is sent with this report to see the context Cogno attaches, then select Send.

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What is sent with the report

The form shows this list before you send. Cogno attaches: Your account identifies you; the form does not ask for your name or email.

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After you send

  • A confirmation email with the report id in its subject arrives at the reply address.
  • Someone on the team reads the report and replies on that email thread.
  • To add details, another screenshot, or a follow-up, reply to that email. Do not open a second report for the same issue.
The confirmation says the team will reply; it does not promise a response time.