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Open Settings → Billing to review the workspace plan and manage its Business Subscription. Workspace Owners use the dedicated Upgrade page to choose a billing interval and start Checkout.

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Prerequisites

  • Select the workspace whose billing you want to review.
  • You must be an Owner to start Checkout or open Billing management.

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Free Meeting allowance

Free workspaces can use the Notetaker for 100 minutes per UTC calendar month. The same allowance covers both ways Cogno sends the Notetaker:
  • A workspace member pastes a meeting URL and selects Send.
  • Cogno sends the Notetaker from a connected Google Calendar.
Workspace Owners are warned after usage reaches 80 minutes. At 100 minutes, Cogno does not send a new Notetaker until the next UTC calendar month. Slack Huddle recordings and recordings captured by Cogno Desktop do not use this allowance. Business workspaces have no Meeting-time limit. See Record calls and meetings with Notetaker for both recording workflows.

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Upgrade to Business

On a Free workspace, Owners see Upgrade above their profile at the bottom of the sidebar. Select it to open the dedicated Upgrade page. You can also open Settings → Billing and select Upgrade from the Current plan card.
1

Open Upgrade

Select Upgrade from the sidebar or from Settings → Billing. The Upgrade page compares Free and Business side by side.
2

Choose a billing interval

Select Monthly or Annual from the control at the top right. Business pricing is shown per person; the page does not calculate a workspace total.
3

Continue to Checkout

Review the plan limits and per-person price, then select Continue to checkout.
If you return without completing payment, Cogno takes you back to Settings → Billing. Open Upgrade again and select the same billing interval to reopen the active Checkout, or select the other interval to replace it with a new Checkout.

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Manage Business billing

When Current plan shows Business, select Manage billing to update the payment method, review invoices, or manage cancellation.

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Review a scheduled cancellation

After you schedule cancellation at the end of the billing period, Current plan remains Business. The card shows Business remains active until the displayed date and time. Select Manage billing to review or change the cancellation before Business ends.

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Resolve a payment issue

If the latest payment fails, the Current plan card shows Payment issue. The alert includes the date and time through which Business remains available.
1

Check the deadline

Read the deadline shown in the payment alert.
2

Open Billing management

Select Manage billing and update the payment method before the displayed deadline.
If the deadline passes before payment succeeds, the card shows Business access suspended. Select Update payment method to open Billing management and restore Business. Cogno does not show Checkout while the existing Subscription can still recover.

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Start a new Subscription after one ends

After a Business Subscription ends, Current plan shows Free. Select Upgrade, then choose a billing interval to start a new Subscription.

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Billing states

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Troubleshooting