Prerequisites
- Select the workspace whose billing you want to review.
- You must be a workspace Owner to start checkout or open billing management.
Free plan limits
Free workspaces have monthly and daily allowances; Business workspaces have none. The Upgrade page lists them side by side:Remote connection allowance
Multiple tabs, Tasks, or devices accessing the same machine share one Relay slot. An Engine that is online without Relay access does not consume a slot. You can register any number of machines.
A Relay machine remains in use while it has an open control or Terminal connection, a pending connection ticket, or a valid Private Preview lease. Pending tickets expire within 30 seconds; Private Preview leases remain valid until revoked or expired, for at most five minutes. Close the connections and Preview on the current machine before connecting to a different machine on Free.
The allowance is checked when you connect another machine. Existing connections continue without a message-count or connection-time quota. After a Business downgrade, connected machines continue; additional machines are subject to the Free allowance.
Meeting allowance
Free workspaces can use the Notetaker for 100 minutes per UTC calendar month. The same allowance covers both ways Cogno sends the Notetaker:- A workspace member pastes a meeting URL and sends the Notetaker.
- Cogno sends the Notetaker from a connected Google Calendar.
Event allowance
Free workspaces process up to 500 Events per day from connected sources. Owners are warned as usage approaches the limit; at the limit, new Tasks are no longer created automatically until the counter resets (daily, UTC). Cogno’s own Slack messages, reactions and channel joins do not consume this allowance. Cogno’s channel-addition events and internal work completion or failure events also remain processable after the allowance is reached. Events from people and other apps keep their existing counting rules.Upgrade to Business
On a Free workspace, Owners see Upgrade to Business above their profile at the bottom of the sidebar. It opens the Upgrade page, which compares Free and Business. Settings → Billing also shows an Upgrade to Business card with the same checkout controls.1
Open Upgrade
Select Upgrade to Business from the sidebar, or open Settings → Billing.
2
Choose a billing interval
Select Monthly or Annual. The annual toggle shows how many months you save, and the price summary shows the per-person price times your billable member count. The final price is shown at checkout.
3
Continue to checkout
Select Continue to checkout and complete payment. When you return, Cogno activates Business — if activation is still processing, check Settings → Billing again in a few minutes.
If you return without completing payment and start again with a different
billing interval, Cogno reports that another checkout is already in progress —
reopen the same interval to continue it, or wait for it to expire.
Checkout offer links
After a sales conversation, your Cogno contact may send a payment link of the formcogno.studio/checkout/<token>. Opening it (and signing in, if needed) shows a Continue to payment page that starts checkout for the agreed plan — including any agreed discount.
Each link is single-use and expires. If the page says the link has expired, been used, or is no longer valid, ask your Cogno contact for a new one.
Manage Business billing
When Current plan shows Business, select Manage billing to update the payment method, review invoices, or manage cancellation.Review a scheduled cancellation
After you schedule cancellation at the end of the billing period, Current plan remains Business and the card shows Cancellation scheduled — Business remains active until the displayed date. Select Manage billing to review or change the cancellation before Business ends.Resolve a payment issue
If the latest payment fails, Settings → Billing shows Payment issue with the date through which Business remains available.1
Check the deadline
Read the deadline in the payment alert.
2
Update the payment method
Select Manage billing and update the payment method before the deadline. Non-Owner members are asked to contact a workspace Owner instead.